FAQs
1. How can I contact Pylure?
You can email us at contact@pylure.com where our customer service team will be happy to help you with whatever you need!
2. What types of products do you sell?
We specialize in health and wellness electronics – from smart monitoring devices to recovery tools and innovative wellness technology – all designed to help you live healthier and smarter.
3. Are your products safe to use?
Yes! All of our products are sourced from trusted suppliers and undergo strict quality checks to ensure safety, reliability, and effectiveness. However, our products are not a replacement for professional medical advice. Always consult your doctor if you have health concerns.
4. Do your products come with a warranty?
Most of our items include a 1-year manufacturer’s warranty. Warranty details vary by product, so please check the product description or reach out to our support team for specifics.
5. How long does shipping take?
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Standard shipping: 7–10 business days depending on your location.
You’ll receive a tracking number as soon as your order ships.
6. Do you ship internationally?
Yes! We proudly ship worldwide. Shipping rates and delivery times vary depending on the destination.
7. What is your return policy?
We offer a 90 day return policy on most items. Products must be unused, in original packaging, and returned in resellable condition. For hygiene and safety reasons, certain products may not be eligible for return once opened.
8. Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
9. How do I start a return or exchange?
Simply contact our support team at contact@pylure.com with your order number, and we’ll guide you through the process.
10. Can I track my order?
Yes! Once your order has shipped, you’ll receive a confirmation email with a tracking link so you can follow your package’s journey.
11. Do you offer customer support if I need help with my product?
Absolutely. Our customer support team is available 24/7 via email at contact@pylure.com. Or live chat to help you with setup, troubleshooting, or general product questions.
12. Are your products covered by health insurance or FSA/HSA accounts?
At this time, our products are not typically covered by insurance. However, some may be eligible for FSA/HSA reimbursement depending on your provider. We recommend checking directly with them.
13. What if I don't receive my order?
If you don't receive your order within 60 days after shipping, you are eligible for a full refund.
14. Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
